With a strong foundation in administration, finance, and HR relations, Heather Muller brings a wealth of experience and dedication to the civil service field. Her expertise, combined with a passion for process improvement, makes her an invaluable asset to her organization and the broader civil service community.

Heather currently serves as the Personnel Officer and Executive Secretary for the City of Troy Civil Service Commission, positions she has held for the past two years. In these roles, she is committed to streamlining operations and ensuring efficiency within the civil service system.

Beyond her professional responsibilities, Heather has a deep-rooted dedication to service. As a past volunteer with Equinox, she delivered meals to those in need, demonstrating her commitment to supporting her community. This passion for helping others extends into her professional life, where she continually seeks ways to enhance and improve civil service processes.

One of Heather’s notable achievements is her collaboration with NeoGov to create and implement an online application process. This initiative aims to simplify the review and approval process, highlighting her innovative approach to modernizing civil service operations.

Throughout her career, Heather has embraced opportunities for professional development, gaining valuable insights through training and networking with personnel professionals across New York State. Her proactive approach has helped her build strong connections and stay ahead of industry changes.

For those new to civil service, Heather offers this advice: “Utilize your online resources and ask questions. There are many people who are willing to share information and support.” Her emphasis on continuous learning and collaboration reflects her dedication to fostering a strong and knowledgeable workforce.

Looking to the future, Heather hopes to see improvements in the turnaround time for civil service exam scores, recognizing how faster results could benefit both candidates and agencies. Her vision for a more efficient system underscores her commitment to progress and excellence in civil service.

Outside of work, Heather finds joy in spending time with her family, including her three daughters, three grandchildren, and a new grandchild on the way. She also loves to travel, embracing new experiences and adventures.

Heather Muller’s blend of professional expertise, dedication to service, and forward-thinking mindset make her a valued leader in the field. Her contributions continue to enhance the efficiency and effectiveness of civil service operations, benefiting both employees and the communities they serve.