The New York State Association of Personnel and Civil Service Officers (NYSAPCSO) proudly congratulates the 138 graduates of the 2025 Civil Service Institute (CSI), celebrated during the New York State Department of Civil Service’s virtual Civil Service Institute Graduation on December 18, 2025.

The virtual ceremony highlighted the importance of professional development in public service and featured a thoughtful panel discussion with experienced civil service administrators from across New York State. Panelists shared personal insights, practical advice, and encouragement for graduates as they begin or continue their careers in the ever-evolving field of civil service.

Graduates also heard a commencement address from Timothy Hogues, Commissioner of the New York State Department of Civil Service and President of the New York State Civil Service Commission, who reinforced the value of integrity, learning, and service to the public.

Panelists & Words of Wisdom

Julie Bittig, Deputy Director of Civil Service, Schenectady County
“Congratulations to all of the Civil Service Institute graduates! Never be afraid to keep asking questions. Best of luck for a successful career in public service!”

Hannah Black, Director of Civil Service, Albany County
“Do not be afraid to ask questions. The highly nuanced world of civil service can be intimidating and daunting—it even has its own language! Rely on the more seasoned staff members in your agency to mentor you.”

Scot Chamberlain, Director of Human Resources, Saratoga County
“Make a conscious effort to identify and surround yourself with colleagues and mentors who challenge you to continue to learn and grow. Schedule time for your own professional development through reading, networking, and self-reflection. Lastly, regularly write down what you are grateful for and what you are working toward, so you don’t forget why you’re in public service.”

Paul Eldridge, Personnel Officer, Putnam County
“Be positive and enthusiastic, with a touch of humor where appropriate. Be patient as you learn—it will make sense in time. Dedicate yourself to doing the best job you can by working smartly, using available tools, and tapping into experienced co-workers to learn as much as you can.”

Brian Jweid, Director of Civil Service Administration, Oneida County & 2nd Vice President, NYSAPCSO
“Remember the human side of your work. Civil Service is its own world— you once didn’t understand it, don’t expect others to either right away. Read every resource you can so you can explain things better, and never stop learning. Laws, policies, technology, and communities evolve, and so should you. Seek out mentors, ask questions, and take advantage of every opportunity to grow your skills and perspective. I wish you all the best!”

Nicole Yaggle, Personnel Officer, Montgomery County & Vice President, NYSAPCSO
“Lead with integrity. Your decisions—even the smallest ones—matter. Be fair, be consistent, and always act with professionalism, especially when no one is watching. Congratulations to all the graduates!”

Panel Discussion Highlights

Panelists responded to thoughtful questions addressing:

• The most impactful training they received during their careers
• Real-world challenges where civil service law and rules played a critical role
• Career accomplishments they are most proud of and the positive impact on their agencies and colleagues

Their collective message was clear: ask questions, seek mentorship, commit to lifelong learning, and never lose sight of the people you serve.

Once again, NYSAPCSO congratulates the Class of 2025 Civil Service Institute graduates. Your dedication to professional growth strengthens not only your careers, but the quality of public service across New York State. We wish you continued success as you move forward in service to your communities!

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