Joe McQueen brings a thoughtful, people-centered approach to civil service, shaped by a career that blends communications, human resources, and public service leadership. A lifelong New Yorker and the youngest of five, Joe grew up in Pelham, NY, before earning his bachelor’s degree in Communications from SUNY Oswego and his MBA from the University at Albany. Today, he resides in Scotia, NY, after also having lived in Manhattan and Queens.

Joe has been married to his wife, Jude—a retired elementary school teacher—for 24 years. Together, they share one daughter who is currently pursuing her master’s degree in Art Education, continuing the family’s strong connection to learning and creativity.

Currently, Joe serves as the Director of Civil Service for Schenectady County, a role he has held as part of a 17-year career with the County. His professional journey includes previous positions as Director of Human Resources and Director of Public Communications. While leading Public Communications, Joe also served as the Public Information Officer (PIO) for Schenectady County Emergency Management, was an active member of the Public Health emergency response team, and spearheaded marketing efforts for County special events. Prior to his time in county government, Joe worked in the nonprofit sector as a fundraiser and strategic planner for various health organizations and the United Way.

Beyond his professional responsibilities, Joe is deeply involved in his community. His service includes roles as a Board Member for the Electricity Arts and Entertainment District, Advisory Board Member for the Schenectady branch of the Capital District YMCA, and Treasurer of the Scotia-Glenville Friends of Music. He has also volunteered his time with numerous arts organizations, reflecting his long-standing appreciation for creativity and cultural engagement.

When reflecting on the most valuable skills gained throughout his career, Joe emphasizes the importance of listening. Working in civil service and human resources has reinforced for him that sometimes the most meaningful support you can offer an employee is simply being present and listening without judgment. Building trust, he notes, often starts with allowing people to feel heard—even when solutions aren’t always immediately available.

Joe’s advice to those new to civil service is both practical and encouraging. He acknowledges the complexity of the field—balancing Civil Service Law, local rules, and union contracts—but stresses that there is always room for creative problem-solving. Rather than defaulting to “no,” Joe encourages collaboration, brainstorming, and partnership with staff and jurisdictions to find workable solutions. He also reminds newcomers that no one is expected to know everything on day one and that asking questions is a sign of professionalism. With a strong statewide network of civil service professionals, help is always just a conversation away.

Looking ahead, Joe believes one of the most pressing challenges facing civil service is the lengthy hiring timeline. With processes often stretching 8–12 months, many qualified candidates accept other opportunities before appointments can be made. He is optimistic about New York State’s efforts to “reimagine” civil service and hopeful these reforms will lead to a more streamlined and efficient system that better serves both employers and applicants.

Outside of work, Joe enjoys traveling with his wife, with favorite destinations including the British Isles and many of the nation’s National Parks. A self-proclaimed Disney family, they make annual trips whenever possible. Joe is also an avid New York sports fan—cheering on the Yankees, Giants, and Rangers—and enjoys digital design, charcoal art, and building LEGO creations in his downtime.

Joe McQueen’s career reflects a deep commitment to public service, thoughtful leadership, and the belief that listening is one of the most powerful tools we have!