Erica LeClerc journey into public sector human resources brings a thoughtful, well-rounded perspective shaped by both private industry experience and a deep appreciation for community.

Erica grew up in New York’s picturesque Thousand Islands region before heading west to Buffalo for college, where she launched her career in human resources across several private-sector industries. After spending two decades in city life, she felt the pull to return to Northern New York – seeking a quieter pace and closer connection to family. Today, she enjoys a peaceful life tucked away in the woods with her dog, where the occasional “neighborly disturbance” comes courtesy of skunks and woodpeckers rather than city noise.

In April 2024, Erica took on the role of Human Resources Manager for the City of Watertown – her first position in the public sector. Like many who transition into civil service, she quickly discovered that the move comes with a steep but rewarding learning curve. Adapting to municipal operations and the intricacies of civil service systems has challenged her in new ways, but also reinforced her passion for the field.

Erica stays actively engaged in the profession through her involvement in organizations such as NYSAPCSO, NYSASIC, NYSPELRA, and SHRM. These networks not only keep her connected to peers across the state but also serve as valuable resources as she continues to grow in her role.

When reflecting on the most valuable skills she’s gained throughout her career, Erica emphasizes the importance of communication and collaboration. She believes that direct, thoughtful conversations – and tapping into the shared knowledge of colleagues – can often lead to quicker, more effective resolutions.

For those new to civil service, Erica offers grounded and honest advice: be patient with yourself. The processes are complex, and understanding the nuances takes time – especially since each municipality operates a bit differently. She also notes that civil service can feel like its own “silo,” and it’s important to recognize that others outside the field may not fully grasp its complexity.

Looking ahead, Erica sees an opportunity for meaningful improvement within the civil service system – particularly in modernizing how candidates are evaluated and scored. However, she underscores that any change must be thoughtfully implemented, with clear processes, support for end users, and transparency around costs. Without those elements, even well-intentioned updates risk adding strain to an already stretched system.

Outside of work, Erica is an avid traveler with an impressive track record – having spent at least one night in 31 states (33 if you count Washington, D.C. and Puerto Rico) and 12 different countries. Her passion for travel is matched only by her love for planning it, often mapping out every minute of her PTO to make the most of each experience. When she’s not exploring new places, you’ll likely find her outdoors enjoying time with her dog, nieces, and nephews.

Erica LeClerc brings a refreshing mix of experience, curiosity, and practicality to her work in civil service. Her journey is a great reminder that while the path may not always be straightforward, a willingness to learn, collaborate, and adapt can make all the difference!